Maintenance and Warranty

SE Wallboard Crane Maintenance Program

Congratulations on the purchase of your new Fassi SE crane. You have purchased the most capable crane in the industry and Fascan International, Inc.
As they say, “time is money” and we believe the crane sold to you was engineered to be as maintenance free as possible.
This design is to reduce down time, allowing you to deliver more product.
With that in mind, Fascan has made several changes to the Maintenance program.

Changes to 90-day PM Maintenance:
• Reminders or late notices will no longer be sent to the end user.
• Completed forms are no longer required to be sent to Fascan but must be retained by the end user and available upon request to Fascan at any time.
• We recommend using the Fascan model specific 90-day form to perform the visual checks, greasing and lubrication of the crane, every 90 days.
• Yearly maintenance is now required using the Model Specific annual PM form; this form must have a corresponding billing invoice showing oil & filter replacement plus greasing of the crane as per the Fassi use and maintenance manual.

Failure to provide this information as requested may result in denial of warranty claims and void of your crane warranty.

Should you experience a warranty-related failure, please contact your selling Fassi dealer or Fascan authorized service center, as warranty issues are handled separately.

Locations can be found at www.fascan.com under dealer locator.

Fassi Warranty Information

All Fassi cranes are covered by a specific “Parts & Labor” warranty that guarantees total peace of mind in all circumstances. Fassi’s Total Quality philosophy allows us to offer an unbeatable guarantee for completeness and reliability.

For all warranty inquiries, pre-auth, and final claims, please include the crane’s model and serial number in the subject line of your email.

IMPORTANT NOTE: PICTURES MUST BE TAKEN OF FAILURE BEFORE REPAIRS.

Knuckle Boom Cranes

• 12 Months Hydraulic Component Parts
• 12 Months Labor
• 36 Months Structural Components Parts

SE or Wallboard Cranes*:

• 12 Months Parts
• 12 Months Labor
• 36 Months Structural Component Parts

Tree Applications*:

• 12 Months Parts
• 12 Months Labor
• 24 Months Structural Component Parts

*SE warranty coverage is subject to the 90-day and annual required maintenance. Verification of completed check sheets and invoices are required as requested.

Hybrid Smart Technology:

• 12 Months Parts
• 12 Months Labor

Parts Warranty

Fassi/JEKKO replacement parts are warranted up to twelve months from purchase date. Labor is not included.

How to Submit a Warranty Claim

Clear and detailed photographs of the failure are mandatory for ALL warranty claims prior to repairs.

Please send your images in JPEG format, or if you have several pictures, compile them into a PDF (distinguishing them from other documents). Required pictures include, but are not limited to, the following:

• Crane model and serial number plate
• The crane as a whole
• Defective area(s) (approximately 3-4 feet away)
• Close-up of defective area(s)
• Defective part(s)
• Bypass valve (overload exclusion devise on SE cranes)
• Production dates, code stamps, and serial numbers on electrical parts and hoses (code stamps are on the collar of the hose).
• Electrical defects can be difficult to capture. Please note these examples: Improper/crossed wires; chaffed wire(s); loose fuse holder; loose connections; corrosion on components, and others can be captured.
• Leaks: Pictures of leaks must be taken PRIOR to any repairs. When the location/cause of the leak is found, another picture will be required.
• Before and after pictures of any welding or painting.

Additional notes:

• Please make sure to put the model and serial number of the crane in your email subject line.
• Warranty claims must be submitted within 30 days from the repair date.
• Black box files are required for all electrical and structural repairs.
• Claims submitted without pictures will be returned.

For more information on how to submit a claim for warranty consideration, please refer to the Fascan warranty policies and procedures.

Exclusions

• Hydraulic pumps are not supplied by Fascan and, therefore, are not covered.
• The repair or replacement of any covered part if a mechanical breakdown has not occurred.
• Any breakdown due to physical damage or collision.
• Any breakdown due to overloading, misuse, abuse, negligence, incompetence, or lack of maintenance.
• Breakdown due to use of any non-authorized parts.
• Any breakdown due to non-authorized alterations or modifications.
• Any breakdown due to fire, theft, vandalism, riot, explosion, act of God, war, or environmental damage.
• The cost of maintenance, wearable parts, or materials to include but not limited to bushings, seals, hydraulic oil, filters, hoses,* boom slide surfaces, or part failures due to excessive wear.
• Repair times and resulting labor costs are more than those prescribed in the Fascan Labor Time Guide.
• Labor will be reimbursed at the current and approved shop rate on file with the Fascan warranty department.
• Any premium for overtime labor requested by the purchaser, service call charges, road technician labor rates, mileage, travel expenses, and costs for transporting equipment to and from the warranty service location are not included.
• Cleaning of the unit in preparation for service – such as pressure washing or degreasing.
• Business interruptions, loss of sales and/or profits, rental or substitute equipment, costs of delay for any other special, indirect, incidental, or consequential losses, costs, or damages.
• Liability of damage to property or injury or death of any person arising out of the operation of the crane.
• Shop supplies, cleaners, miscellaneous expenses, environmental fees, tariff fees or taxes.
• Loss or misplacement of components.
• Any other charges or associated costs considered to be non-warranty related and/or distributor/manufacturer responsibility.