Maintenance and Warranty

SE Wallboard Crane Maintenance Program

Congratulations on the purchase of your new Fassi crane!

You have purchased the most capable crane in the industry. To maintain your warranty, you must perform the PM Maintenance as described on the model specific check sheets.

Every 90 days, reminders will be mailed or emailed to the address on file, to remind you of the upcoming required maintenance. Then, simply submit your service invoice along with the completed PM check sheets to Fascan for review.

The servicing center must be an authorized Fassi Dealer or authorized by either Fascan or an authorized Fassi Dealer.

Failure to perform the quarterly maintenance (required every 90 days) VOIDS the manufacturer’s warranty!

Fassi Warranty Information

All Fassi cranes are covered by a specific “Parts & Labor” warranty that guarantees total peace of mind in all circumstances. Fassi’s Total Quality philosophy allows us to offer an unbeatable guarantee for completeness and reliability.

For all warranty inquiries, pre-auth, and final claims, please include the crane’s model and serial number in the subject line of your email.

IMPORTANT NOTE: PICTURES MUST BE TAKEN OF FAILURE BEFORE REPAIRS.

Knuckle Boom Cranes

• 12 Months Hydraulic Component Parts
• 12 Months Labor
• 36 Months Structural Components Parts

SE or Wallboard Cranes*:

• 12 Months Parts
• 12 Months Labor
• 36 Months Structural Component Parts

Tree Applications*:

• 12 Months Parts
• 12 Months Labor
• 24 Months Structural Component Parts

*SE warranty coverage is subject to the 90-day required maintenance. Verification of completed check sheets and invoices are required to be recorded with Fascan.

Hybrid Smart Technology:

• 12 Months Parts
• 12 Months Labor

Parts Warranty

Fassi/JEKKO replacement parts are warranted up to twelve months from purchase date. Labor is not included.

Exclusions:

• Hydraulic pumps are not supplied by Fascan and, therefore, are not covered.
• The repair or replacement of any covered part if a mechanical breakdown has not occurred.
• Any breakdown due to physical damage or collision.
• Any breakdown due to overloading, misuse, abuse, negligence, incompetence, or lack of maintenance.
• Breakdown due to use of any non-authorized parts.
• Any breakdown due to non-authorized alterations or modifications.
• Any breakdown due to fire, theft, vandalism, riot, explosion, act of God, war, or environmental damage.
• The cost of maintenance, wearable parts, or materials to include but not limited to bushings, seals, hydraulic oil, filters, hoses,* boom slide surfaces, or part failures due to excessive wear.
• Repair times and resulting labor costs are more than those prescribed in the Fascan Labor Time Guide.
• Labor will be reimbursed at the current and approved shop rate on file with the Fascan warranty department.
• Any premium for overtime labor requested by the purchaser, service call charges, road technician labor rates, mileage, travel expenses, and costs for transporting equipment to and from the warranty service location are not included.
• Cleaning of the unit in preparation for service – such as pressure washing or degreasing.
• Business interruptions, loss of sales and/or profits, rental or substitute equipment, costs of delay for any other special, indirect, incidental, or consequential losses, costs, or damages.
• Liability of damage to property or injury or death of any person arising out of the operation of the crane.
• Shop supplies, cleaners, miscellaneous expenses, environmental fees, tariff fees or taxes.
• Loss or misplacement of components.
• Any other charges or associated costs considered to be non-warranty related and/or distributor/manufacturer responsibility.

How to Submit a Warranty Claim

Clear and detailed photographs of the failure are mandatory for ALL warranty claims prior to repairs.

Please send your images in JPEG format, or if you have several pictures, compile them into a PDF (distinguishing them from other documents). Required pictures include, but are not limited to, the following:

• Crane model and serial number plate
• The crane as a whole
• Defective area(s) (approximately 3-4 feet away)
• Close-up of defective area(s)
• Defective part(s)
• Bypass valve (overload exclusion devise on SE cranes)
• Production dates, code stamps, and serial numbers on electrical parts and hoses (code stamps are on the collar of the hose).
• Electrical defects can be difficult to capture. Please note these examples: Improper/crossed wires; chaffed wire(s); loose fuse holder; loose connections; corrosion on components, and others can be captured.
• Leaks: Pictures of leaks must be taken PRIOR to any repairs. When the location/cause of the leak is found, another picture will be required.
• Before and after pictures of any welding or painting.

Additional notes:

• Please make sure to put the model and serial number of the crane in your email subject line.
• Warranty claims must be submitted within 30 days from the repair date.
• Black box files are required for all electrical and structural repairs.
• Claims submitted without pictures will be returned.

For more information on how to submit a claim for warranty consideration, please refer to the Fascan warranty policies and procedures.