FASSI WARRANTY

**IMPORTANT NOTE-PICTURES MUST BE TAKEN OF FAILURE BEFORE REPAIRS**

All Fassi cranes covered by a specific “Parts & Labor” warranty that guarantees total peace of mind in all circumstances. Fassi’s Total Quality philosophy makes it possible to offer a guarantee that is unbeatable for completeness and reliability.

For all warranty inquiries, estimates and final claims please include in your email subject line the model and serial number of the crane.

SE or Wallboard Cranes:

• 12 Months Hydraulic Component Parts
• 12 Months Labor
• 36 Months* Structural Component Parts
• *24 Months Structural With Grab Applications

*SE warranty coverage is subject to the 90 day required maintenance. Verification of completed check sheets and invoices are required to be recorded with Fascan.

Knuckle Boom Cranes:

• 12 Months Hydraulic Component Parts
• 12 Months Labor
• 36 Months* Structural Components Parts
• *24 Months Structural With Grab Applications

Parts Warranty:

Fassi/JEKKO replacement parts are warranted up to twelve months from purchase date. Labor not included.

EXCLUSIONS

1. The hydraulic pump – Hydraulic pumps are not supplied by and are not covered by Fascan.
2. The repair or replacement of any covered part if a mechanical breakdown has not occurred.
3. Any breakdown due to physical damage or collision.
4. Any breakdown due to overloading, misuse, abuse, negligence, incompetence or lack of maintenance.
5. Breakdown due to use of any non-authorized parts.
6. Any breakdown due to non-authorized alterations or modifications.
7. Any breakdown due to fire, theft, vandalism, riot, explosion, act of God, war or environmental damage.
8. The cost of maintenance, wearable parts, or materials to include but not limited to bushings, seals, hydraulic oil, filters, hoses*, boom slide surfaces or part failures due to excessive wear.
9. Repair times and resulting labor costs more than those prescribed in the Fascan Labor Time Guide.
10. Labor will be reimbursed at the current and approved shop rate on file with Fascan warranty department.
11. Any premium for overtime labor requested by purchaser, any charge for making service calls, road tech labor rate, mileage, or travel expenses nor for transporting the equipment to/from the place where warranty work is performed.
12. Cleaning of unit in preparation of service – such as pressure washing or degreasing.
13. Business interruptions, loss of sales and/or profits, rental or substitute equipment, costs of delay for any other special, indirect, incidental, or consequential losses, costs, or damages.
14. liability of damage to property or injury or death of any person arising out of the operation of crane.
15. Shop supplies, cleaners, miscellaneous expenses, environmental fees. or taxes.
16. Loss or misplacement of components.

* Any other charges or associated costs considered to be non-warranty related and/or distributor/manufacturer responsibility.

HOW TO SUBMIT A WARRANTY CLAIM:

*PICTURES MUST BE TAKEN OF THE FAILURE BEFORE REPAIRS*

Today’s technology has made it easy and possible to upload and email pictures. Therefore, detailed, and clear pictures are required for ALL warranty claims.

Please submit your pictures in a JPEG format or multiple pictures in a PDF format (must be separate from documents). Pictures required, but not limited to, are:

1. Crane model and serial number plate
2. The crane as a whole
3. Defective area/s (say 3-4 feet away)
4. Close up of defective area/s
5. Defective part/s
6. Bypass Valve (overload exclusion devise on SE cranes)
7. Production dates, code stamps, serial numbers on electrical parts and hoses (codes stamps are on the collar of the hose).
8. Electrical defects can be difficult to capture. Please note these examples: Improper/crossed wires; chaffed wire/s; loose fuse holder; loose connections; corrosion on components and others can be captured.
9. Leaks: Pictures of leaks must be taken PRIOR to any repairs. When location/cause of leak is found, another picture will be required.
10. Before and after pictures of any welding or painting.

• Black box files required for all electrical and structural repairs.
• Warranty claims must be submitted within 30 days from the repair date.
• Claims exceeding $1500 in estimated labor cost must have prior authorization.
• Please make sure to put the model and serial number of the crane in the subject line.
• Please contact the warranty department for more information.

*Claims submitted without pictures will be returned*

Warranty Administration

Susanne MacKenzie
Phone: (410) 885-4127
Email: Contact via email

Additional contact info