Product Support

Parts

Thanks to its modern organization and computerized management, the Fassi original-spare-parts central department can guarantee the dispatch of the material required within 24 hours of receipt of the order 90% of the time. Fassi also guarantees that its spare parts will be available for at least ten years after the date it stops manufacturing a specific model of crane.

Important Italian and international companies, as well as important bodies and institutions, have found the Fassi Group to be much more than a quality supplier: a true ally for their operational requirements. Fassi cranes invariably provide customers who, like Fassi, work in harmony with the strictest Total Quality models; technical and production situations; and are working daily for socio-economic progress in the most demanding and strategic sectors, services of the highest standard.

Parts Manager

Troy Szwoyer
Phone: (410) 388-9144 x218
Direct: (410) 885-6599
Cell: (410) 302-8578
Fax: (410) 477-9788
Email: troys@fascan.com

Parts & Service Rep.

Jason Bengough
Phone: (410) 388-9144 x215
Fax: (410) 477-9788
Email: jasonb@fascan.com

Shipping & Receiving, Parts Rep.

Mike Faloney
Phone: (410) 388-9144 x219
Cell: (443) 465-4038
Fax: (410) 477-9788
Email: mfaloney@fascan.com

Service

The key factor in the reliability of the Fassi service and its success all over the USA is its extensive sales/service network, present everywhere. The domestic sales are organized through local Authorized Dealers. This authorization signifies specific responsibility and reliability, determined by the application of the same quality standards that Fassi itself uses. The firm guarantees the technical-organizational standards of all the authorized workshops where every operational need can be met:

  • Crane installation on vehicles
  • Carrying out testing
  • Distribution and storage of spare parts
  • Technical-sales assistance

The staff of every Authorized Dealer receive constant modernized training through direct dialogue with FASCAN.

National Service Manager

Dan Jacobs
Phone: (410) 885-6335
Cell: (443) 895-2252
Fax: (410) 477-5933
Email: djacobs@fascan.com

Service & Up-fitting Technician

Mike Scheler
Phone: (410) 885-6601
Cell: (410) 340-9526
Fax: (410) 477-5933
Email: mscheler@fascan.com

Engineering Manager

Tim Huggins
Phone: (410) 846-0355
Cell: (443) 691-3266
Fax: (410) 477-5933
Email: timh@fascan.com

Engineering

Jason Harlow
Phone: (410) 885-6598
Fax: (410) 477-5933
Email: jharlow@fascan.com

Use & Maintenance Manuals

Wallboard/SE

 
Vogel/AGS

Knuckle/Standard

Knuckle/Standard (cont'd)

Load Capacity Charts

Wallboard/SE

Knuckle/Standard

Knuckle/Standard (cont'd)

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